- Read our FAQs
(Frequently Asked
Questions).
- Make sure you are using the
latest version.
- If you still can't solve your
problem, please contact our support
team ,do not forget to send us these information :
Version number,Operating System's version,Hardware
configuration,The error message.
|
24/7 support online ( all available to you 24 hours
a day, 7 days a week )
 |
 aplussoft@hotmail.com
Executive
Technician, preside over Online MSN service If you have
any questions, feel free to contact us.
all available
to you 24 hours a day, 7 days a
week
|
Our contact
details are:
info@tomp4.com
Send us
your comments about our software or business ! We'd love to
hear from you!
support@tomp4.com
If
you do not get your registration code in a timely or if you
lost it, please let us know.Please include your user name,
address, email address, and order ID. We will be happy to help
you.
support@tomp4.com
if
you have Additional questions in our FAQs , Please tell us ,
it will help us make our software better more,.
sales@tomp4.com
Currently software is only for
Internet. If you are interested to help us with physical
distribution, promotion in software compilations, or business
cooperation, please let us know! We are open to various levels
of cooperation.
| General
Questions |
| Q: How to purchase and
register your software? |
| A: Find which product you like on our website
- Free download product to have a try - Click Buy
Now button and finish your order - The
registration info will be sent to you via Email
within one business day - Enter the license code
and your name in the registration window to
register it. How to register: Please click "Enter
Registration Code..." in Help menu, enter your
name, copy and paste your registration code in the
corresponding box, and then press the "OK" button.
Please note don't add any blank before or after
the code. After that, you can get the full
software. |
| Q: If I purchase your
software, can I upgrade it for free in the
future? |
| A: Yes, we provide free upgrade within the
certain version. Please keep an eye on our site to
get upgrade info. If it is free upgrade, please
download the updated version and register it using
you old version license
code. |
| Q: Can I try your products before
purchasing it? |
| A: Yes, you can. Our products can be free
tried before purchasing it. Please download what
you like from our website, and then install it.
Please ignore the registration request, and
directly click OK button, then you can try it. In
the trial version, we only limit the ripping time,
but not the functionality. |
| Q: How long will I receive my
registration code after finishing the
order? |
| A: In general, users will receive the license
codes which are sent automatically by our
registration agent Regnow within a few minutes or
hours after their orders. However, sometimes for
some reasons, for example, maybe user's Email
service provider rejects Emails from Regnow, so
the codes can not be sent to users. If you have
not received your registration information after
your purchase, please send email to our Sales Team support@tomp4.com to get assistance. They will find your order
information and send your registration information
to you soon. |
| Q: I entered the license code you sent
to me, but the software said "Registration info is
invalid.". Why? |
| A: You'd better copy and paste the license
code to avoid a typo. And please note don't add
any blank before or after the code. In addition,
please make sure to download the right product?
The registration code can be only available for
the suitable product. |
| Q: I lost my license code, Would you
please send me again? |
| A: Of course, we would like to help. However,
you'd better provide your Order ID or some
information in your order (such as the Email you
used to order), so that we can find your info in
our database. |
| Q: Do I need to re-register after I
re-install the software? |
| A: No, you don't have to re-enter your
registration info. Our software will remember you
registration status. |
| Q: How long will it take to get your
supporting response? |
| A: We promise to deal with customers' emails
within 24 hours after receiving
them, not counting weekends and holidays. However,
in most cases, you'll get our response immediately
or in a few hours. |
| Multimedia
Glossary |
Customers' satisfaction is the best gift for
us. We would like to try our best to provide you
with the best products and service. So we welcome
any question or suggestion.
We promise to our customers that we will deal
with emails within 24 hours after
receiving them. Free trial customers are also
welcome to enjoy our effective One Business Day
Email Service! Please do not hesitate to contact
us. |
|
